Effective from: 23 September 2025

I. Basic Provisions

1. These General Terms and Conditions (hereinafter the “Terms”) are issued in accordance with the Civil Code of the Czech Republic (Act No. 89/2012 Coll.) and relevant EU consumer legislation.
2. The seller is:
   LAVONIO s.r.o.
   Registered in the Commercial Register maintained by the Regional Court in Brno, Czech Republic, File No. C 89509
   Company ID (IČ): 60749440
   VAT No (DIČ): CZ60749440
   Registered office: Nádražní 270, 763 21 Slavičín, Czech Republic
   Email: info@lavonio.ie
   Website: www.lavonio.ie
3. Bank account: CZ87 2010 0000 0020 0327 6861(Fio banka, a.s.)

Hereinafter referred to as the “Seller”.

1. These Terms govern the mutual rights and obligations between the Seller and the customer (hereinafter the “Buyer”) in connection with purchases made through the online shop accessible at www.lavonio.ie (hereinafter the “Online Shop”).
2. The Buyer can be:
• A consumer (natural person not acting within their business activities),
• An entrepreneur (a natural or legal person purchasing for business purposes).

Unless otherwise stated, all rights and obligations apply equally to both.

1. By placing an order, the Buyer confirms that they have read and accepted these Terms.

II. Information About Goods and Prices

1. Information about products, including descriptions, prices, and main characteristics, is available in the Online Shop.
2. All prices are displayed in EUR, inclusive of VAT (where applicable) and all associated fees. Delivery charges are calculated separately and shown before completing the order.
3. Prices remain valid for as long as they are displayed in the Online Shop. The Seller reserves the right to correct obvious errors (e.g., misprints or software errors).
4. Product images are for illustrative purposes only. Actual packaging or appearance may vary.
5. Promotional discounts cannot be combined unless otherwise stated. If a discount is advertised, the Online Shop will also display the lowest prior price in accordance with EU Directive 98/6/EC.

III. Orders and Contract Formation

1. The Buyer places an order via:
• Their registered customer account, or
• Completing the order form without registration.
2. By submitting the order, the Buyer agrees to pay the total price and confirms that all information provided is accurate.
3. The contract is concluded at the moment the Seller sends an order confirmation email to the Buyer.
4. If the Seller cannot fulfil any part of the order, the Buyer will be contacted with an alternative proposal. The contract is concluded only after the Buyer confirms acceptance of such an alternative.
5. All orders are binding. The Buyer may cancel an order only until confirmation of dispatch has been sent by the Seller.
6. In case of a manifest technical error (e.g., displaying a product at €0.01), the Seller is not obliged to fulfil the order.

IV. Customer Account

1. Buyers may register a customer account. Login credentials must be kept confidential. The Seller is not responsible for misuse of accounts by third parties.
2. The Seller reserves the right to suspend or cancel accounts in case of inactivity or misuse.

V. Payment and Delivery

Payment Methods

The Buyer may pay for goods in the following ways:

• Online card payment (Visa, Mastercard) via Shoptet Pay,
• Apple Pay or Google Pay

Delivery to Ireland

1. Goods are shipped from the Czech Republic.
2. Delivery options and charges are listed on the Online Shop at checkout.
3. Estimated delivery times:
• Ireland: usually 5–10 working days,
• Other EU countries: 5–15 working days.
  Delays may occur due to customs, strikes, or force majeure.
4. If the Buyer does not accept delivery, the Seller may charge reasonable storage costs or claim reimbursement of return shipping.
5. Ownership of goods passes to the Buyer upon full payment and delivery.

VI. Right of Withdrawal (Returns)

1. Under EU consumer law, Buyers (consumers) have the right to withdraw from the contract within 14 days of receiving the goods.
2. To withdraw, the Buyer must send a clear written statement (by email or letter) and return the goods to the Seller’s address:
   LAVONIO s.r.o., Komenského 12, 763 21 Slavičín, Czech Republic.
3. The Buyer bears the cost of return shipping.
4. Refunds will be processed within 14 days of withdrawal, using the same payment method as the Buyer used, unless agreed otherwise. The Seller may withhold the refund until the goods are received.
5. Exceptions to the right of withdrawal:
• Goods made to the Buyer’s specifications,
• Perishable or short-expiry products,
• Sealed goods (e.g., cosmetics, hygiene products) once opened or unsealed,
• Newspapers, magazines, and periodicals.

VIII. Liability for Defects (Complaints)

1. The Seller is liable for goods being free of defects upon delivery.
2. The Buyer has the right to claim defects that appear within 2 years of delivery.
3. The Buyer may request:
• Repair,
• Replacement,
• A reasonable discount, or
• Withdrawal from the contract (refund).
4. Complaints should be sent to: info@lavonio.ie . The Seller will confirm receipt and resolve the claim within 30 days.
5. For business Buyers, rights follow applicable provisions of Czech and EU law.

IX. Communication

1. All official communication will be conducted by email.
2. Buyer must ensure the correctness of their contact details.

X. Dispute Resolution

1. For consumers in Ireland, disputes may be resolved via:
• The European Consumer Centre Ireland (www.eccireland.ie),
• The EU Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr.
2. Governing law: These Terms are governed by the laws of the Czech Republic. However, mandatory consumer protection rights of the Buyer’s country of residence (Ireland) are preserved.

XI. Cookies

1. We, as well as certain third parties that provide content, advertising or other functionalities on our Website and/or Services (as defined in our Terms & Conditions), may use various technologies to collect and store information when you visit our Website, and this may include cookies, beacons and other technologies.
2. Cookies are small files stored on your device in order to help collect information about your activities. Cookies enable us to store your preferences and settings, remember your log-in, provide customized content and marketing communication, understand which part(s) of our Website and Services are the most popular and analyse Website operations. You can configure your browser to accept all cookies, refuse all cookies, or indicate when a cookie is being sent. We would like to draw attention to the fact that the Website is designed for you to work using cookies and therefore some Website features or Services may not function properly without cookies.
3. Beacons (or “pixels”) are technologies that transfer information from your device to a server. Beacons may be embedded into online content and e-mails and may enable a server to read certain types of information from your device. Beacons enable finding out when you displayed certain content or a certain e-mail message and the IP address of your device. We and certain third parties use beacons for a variety of purposes, including analysing of how you use our Services and providing content tailored to suit your preferences (together with cookies).
4. By visiting our Website and/or using our Services, you are giving your consent to the use and storage of cookies, beacons and other information on your device. You also give your approval with our access and the access of the entities mentioned above to the cookies, beacons and other information on your device.

 

XII. Final Provisions

1. All agreements are stored electronically but are not publicly accessible.
2. The Seller may amend these Terms; the version in force at the time of order applies.
3. Intellectual property: All content of the Online Shop (text, photos, trademarks, logos) is owned by the Seller. Any copying or use without prior consent is prohibited.